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Android

Apps installation

To install apps on your Android system, please follow the instructions in the manual under item 9 (page 18-20).

Download of application

To get apps for your Android system, please see here.

Google Play Store installation

Due to license restrictions, the tci Android systems do not support the Google Play Store, we can unfortunately not guarantee a successful and error-free installation of Google Market Place.

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On-screen keyboard

Use on-screen keyboard in Windows 7 permanently

If you want to use the screen keyboard permanently when you start your system, you must make the following settings. Go into System Preferences and follow the path. Control Panel \ All Control Panel items use \ Ease of Access Center \ computer without a mouse or keyboard. Then select the "Use on-screen keyboard". After restarting the onscreen keyboard is visible and can be used.

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Display

Display shows no image

Check if externally there is still the video signal via VGA or DVI.
Check the BIOS settings, the LVDS connection. If you do not know the correct setting of the LVDS connector on your system, please contact us. We will gladly help you.
Check if the BIOS has been reset, a disguised time and date display is an indication of the resetting of BIOS, as well as no longer sufficient capacity of the BIOS battery.
Check whether the BIOS battery still has enough voltage, this voltage should be 3V.

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KNX

KNX has lost the physical address and the software button no longer works, what now?

If the KNX bus voltage removed during programming, it comes to master reset the KNX module. The application will be deleted, and the physical address is reset. The amenaKNX can now be accessed through the physical address 15.15.255. In the ETS, the physical address must be set to this value and the application program be reloaded. After this step, the software button works again and it can be a new physical address assigned to it.

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Power consumption

KNX has lost the physical address and the software button no longer works, what now?

The power consumption of our systems can be found on our website/manuals in the information about your system.

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Performance/ Windows7

Performance/ Windows7

The performance of our systems are adapted to their application in order to achieve a balance between power, performance and heat dissipation. To get your systems more performance, there are some options:
1) Disable Windows 7 Aero glass interface, thus you give your system around 200-300 Mb memory
2) Check your network, because in the building technology our systems are mostly used to visualize your control system and runs the data retrieval via the Ethernet interface. It may happen that a bad network connection lead to a delay of visualization.

Product database pureKNX

Product database pureKNX

All Product databases for pureKNX will be find here. Additional the upgrade of the panels is described.

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Recovery

Conversion of images to download

From now on recovery data is available via FTP support to all our customers.
Instead of using an external CD/DVD drive, as it has been before, you just need to download the data from our server. We’ll generate a download link for that.
For recovery you can use a customary USB flash drive.
Click here to read the instruction.

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SSD

disable defragmenting of SSD

When using an SSD reflect actual service must be disabled to perform the defragmentation. By using Disk Defragmenter, the SSD may be damaged. The term of the SSD takes by running defragmentation rapidly.

SSD defective prior to the expiry of the warranty period

The lifetime of an SSD is defined by the number of permissible write and erase cycles. Even if the SSD is in the warranty period, the SSD is covered by the warranty if it exceeded the allowable write and erase cycles. To check the number of write cycles of your system, please contact to our support.

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Standby

Standby

tci systems are designed so that they are awakened by the touch of any functions from standby. Should this not work, which can have various causes:
1) The USB power supply is turned off in standby.
The touch sensor is powered via USB voltage, this disabled the touch is also disabled.
2) The Hybrid Sleep is enabled. The data of the current session is stored on the hard disk and the system is similar to the idle state to a state.

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Touch

Touch driver

Most tci system using a touch controller of eGalax. To obtain the latest touch driver, use this link.

Touch responds poorly

resistive touch
Windows XP / 7
Open the Touch Software -> Properties -> Calibrate

PCT with Windows 7
Control Panel -> Tablet Settings -> Calibration

System with grounding of PCT sensors

PCT sensors react to capacitive fields, in a system with PCT sensors can cause with capacitive disturbances of touch is no longer responding or inaccurate. Make sure that your system is properly grounded. The ground connection of your system can be found in the associated manual for the system.

Long keystroke

Windows 7, default driver
In order to realize in Windows 7 without Using an additional driver a long press, follow the instructions in this document.
Danger:
In minimum position the recognition of the continuous signal is one second.

Windows 7 with additional PCT drivers
To implement Windows 7 a long press with additional drivers, you need this driver.
Please contact us for a username and password.
For installation and adjustment of the driver, please follow the instructions in this document.
Danger:
After installing the driver, the system loses PCT multitouch function.
Touch inputs are displayed visually with the Windows standard cursors. The cursor can be hidden by using these cursor.

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Ubuntu

Enable on-screen keyboard

Enable on-screen keyboard
The pop-up screen keyboard can be switched on in Ubuntu under the following path.

System Settings -> Universal Access -> Typing ->
Typing Assistant -> On
Attention! Not all software support pop-up function.

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