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We do everything we can to ensure that our systems function properly in the preliminary stage. Careful selection of components, extensive tests and test procedures guarantee this.
However, if you have technical problems, take a look at our FAQ page - maybe you'll find the right solution already. If that's not the case, we will answer your question as fast as possible.
Please contact us in complete confidence. Our telephone hotline is available from 8.30 to 16.30 o'clock.


Delivery Address for Returning:

tci Gesellschaft für technische Informatik mbH
Ludwig-Rinn Str. 10-14
35452 Heuchelheim



Phone: +49-(0)641-96284-55
E-Mail Address: support(at)tci.de


And if you should have a needing of support, please use directly our online repairform.
We hope, you have understanding for the fact that complaints without completely filled out repair form cannot be supported by us.


Packaging- and Guaratee Note

Improperly packed and thereby demaged units can excluded from our guarantee, caused the damaging can be due to the improperly packaging. We advice the shipment with conveyance, caused according our experience there are less damages.


Our Support Team

Christian Bergemann


Dennis Mühlich


Ronald Schuhmacher


Heike Schwarz


Maik Weber
Head of Support