Form successfully sented!

Dear User,

your provided data was transferred to our support and a confirmation email has been sent to your e-mail address.

Note! Please print your confirmation email and enclose it to your return consignment.

Now you can send the system to us. Please note our following packaging information!

Packaging information

The right packaging is the first step for a trouble-free dispatch of a device. Use only original tci-packaging for your returns,
there includes 2 elements with protective film and a carton. Devices which are damaged by improper packaging can be
excluded from guarantee.
Please have a look at the drawing and instructions below:


Packaging of the device:

1) Put your package on a half-palette.

2) Put one of the protective film with the upside into the package.

3) Put the device with the display-side down in the middle of the package on the protective film. Exception: Devices of the A15-siries with keyboard are put with the display-side to the top.

4) Press the second protective film down on the device. There has to be a light tension.

5) Close the package and stick it down with adhesive tape. Tie the package to the half-palette and stick the send-back-paper clearly visible on the package.


Attention: Protective film must be faced to the device!
We suggest shipment by a haulage company, because we have the experience that the devices become less damages.