tci support department


We do everything in advance to ensure the functionality of our systems. Careful selection of components, extensive tests and testing procedures ensure this. If you still have problems, take a look at our FAQ page - you may find the solution there.

If this is not the case, we will of course answer your questions as quickly as possible. Simply contact us with confidence!

Our telephone hotline is available from 8.30 a.m. to 4.30 p.m. for technical problems.

And if you do have cause for a complaint, please process it directly using our complaint form.

We hope you understand that we cannot process complaints without a fully completed repair form.

Register Return Shipment:

Delivery Address for Returns:

tci Gesellschaft für technische Informatik mbH
Ludwig-Rinn Str. 10-14
35452 Heuchelheim


Phone: +49-(0)641-96284-55
E-mail: support(at)

EU Regulation EU 2019/2021 Ecodesign

tci GmbH complies with the essential contents of EU Regulation EU 2019/2021 Ecodesign - in accordance with the accompanying Directive 2009/125/EC. If you have any further questions, please do not hesitate to contact our support team. 

Packaging and warranty information

Improperly packaged and therefore damaged appliances can be excluded from the warranty if the damage is due to improper packaging. We recommend shipping with a forwarding agent, as experience has shown that this causes less damage.

Schwarz, tci support department
Heike Schwarz
Support Office
Weber, tci support department
Maik Weber
Head of Support
Baldus, tci support department
Bruno Baldus
Working Student Support