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We do everything we can to ensure that our systems function properly in the preliminary stage. Careful selection of components, extensive tests and test procedures guarantee this.
However, if you have technical problems, take a look at our FAQ page - maybe you'll find the right solution already. If that's not the case, we will answer your question as fast as possible.
Please contact us in complete confidence. Our telephone hotline is available from 8.30 to 16.30 o'clock.


And if you should have a needing of support, please use directly our online support form.
We hope, you have understanding for the fact that complaints without completely filled out repair inquiry form cannot be supported by us.


Register a Return:

Delivery Address for Returning:

tci Gesellschaft für technische Informatik mbH
Ludwig-Rinn Str. 10-14
35452 Heuchelheim



Phone: +49-(0)641-96284-55
E-Mail Address: support(at)tci.de


EU Regulation EU 2019/2021 Ecodesign

tci GmbH complies with the essential contents of the EU Regulation EU 2019/2021 Ecodesign – according to the accompanying Directive 2009/125/EC. If you have any further questions, please do not hesitate to contact our support team. 

Packaging- and Guaratee Note

Improperly packed and thereby demaged units can excluded from our guarantee, caused the damaging can be due to the improperly packaging. We advice the shipment with conveyance, caused according our experience there are less damages.


Our Support Team

Maik Weber
Head of Support

Heike Schwarz


Bruno Baldus
Working Student

Selin Demirci
Working Student